Terms of Service

Welcome to Produce City Market!

These Terms of Service govern your use of our website, https://producecitymarket.com, and your purchases from our online store.

By accessing our website or placing an order, you agree to these Terms of Service, our Privacy Policy, Shipping Policy, and Return & Refund Policy.

Please read these terms carefully before using our website.

1. General Information

This website is operated by Produce City Market, located in Pembroke Pines, Florida, United States.

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

We reserve the right to update our website, product offerings, and store policies as necessary, subject to applicable law.

2. Eligibility and Website Use

By using this website, you represent that you are legally capable of entering into a purchase agreement under the laws applicable to you or that you have the necessary authorization.

You agree to use our website only for lawful purposes.

You may not:

• Use the website for fraudulent or unlawful activities.

• Attempt to interfere with the website's security or functionality.

• Submit false or misleading information.

• Attempt unauthorized access to customer accounts or systems.

• Copy or commercially exploit website content without permission, except as permitted by law.

We may restrict access or cancel transactions involving suspected fraud, misuse, or unlawful activity, subject to applicable law.

3. Products and Availability

Produce City Market offers grocery products, fresh fruits, vegetables, beverages, packaged foods, and other items.

All products are subject to availability.

We make reasonable efforts to display accurate product descriptions, images, quantities, weights, and prices.

However, natural products may vary in size, color, shape, ripeness, and appearance.

Product photographs are for reference and may not represent the exact appearance of every item received.

If a product becomes unavailable after an order is placed, we may contact you to discuss an appropriate substitution, adjustment, or refund.

We will not charge you for an unauthorized substitution.

4. Fresh and Perishable Products

Fresh fruits, vegetables, and other perishable products are naturally sensitive to temperature, handling, and transportation conditions.

Their appearance, firmness, ripeness, and shelf life may vary.

We make reasonable efforts to select and prepare fresh products for shipment.

Customers are encouraged to inspect perishable products immediately upon delivery and follow appropriate storage instructions.

Fresh soursop (guanabana) is a delicate tropical fruit that continues to ripen naturally.

Fresh soursop orders are shipped on Tuesdays, subject to availability and suitable shipping conditions.

Concerns involving damaged or spoiled soursop must be reported within 24 hours of delivery, in accordance with our Return & Refund Policy and applicable law.

5. Pricing and Payment

All prices are displayed in United States dollars (USD), unless otherwise indicated.

Prices, promotions, and product availability may change without prior notice.

Applicable taxes, shipping charges, and additional fees will be displayed during checkout when required.

Payment must be successfully authorized before an order can be processed.

We reserve the right to correct pricing errors and address orders affected by incorrect pricing, subject to applicable consumer protection requirements.

If an order cannot be fulfilled at the displayed price, we will contact you or issue an appropriate refund.

6. Orders and Order Acceptance

After placing an order, you may receive an email confirming that your order has been submitted.

An order confirmation does not necessarily mean that the order has been shipped.

We reserve the right to review, decline, or cancel orders when reasonably necessary, including cases involving:

• Product unavailability.

• Incorrect pricing or product information.

• Suspected fraudulent activity.

• Shipping restrictions.

• Payment authorization issues.

If payment has been collected for an order that we cannot fulfill, we will issue an appropriate refund.

7. Shipping and Delivery

Orders are generally processed within 1 business day, subject to product availability and designated shipping schedules.

We do not dispatch shipments on weekends or public holidays.

Orders placed late in the week may be scheduled for the next suitable shipping day.

Shipping rates and available delivery methods are displayed at checkout.

Delivery estimates are provided by shipping carriers and may be affected by weather, holidays, transportation disruptions, and other circumstances.

For full details, please review our Shipping Policy.

8. Express Shipping for Perishable Products

Express Shipping is required for perishable products delivered outside:

• Florida

• Georgia

• South Carolina

• North Carolina

• Mississippi

• Philadelphia, Pennsylvania

The Philadelphia exception applies only to Philadelphia, not to the entire state of Pennsylvania.

Customers are responsible for selecting the required shipping method at checkout.

Failure to select the appropriate shipping service may affect eligibility for certain shipping-related claims, subject to the circumstances and applicable law.

9. Free Shipping in Florida

Eligible orders of $100 or more delivered within Florida may qualify for free shipping.

The promotion is available only for qualifying Florida delivery addresses.

Product exclusions, special handling requirements, or shipping-service restrictions may apply.

Final shipping charges, if any, will be displayed at checkout.

10. Returns, Refunds, and Exchanges

Eligible non-perishable products may be returned within 30 days of delivery, subject to the conditions described in our Return & Refund Policy.

Perishable products are not eligible for standard physical returns because of their nature.

However, customers may report products that arrive damaged, defective, spoiled, or incorrect.

Approved refunds are issued to the original payment method and are generally initiated within 2 business days after approval.

Please review our Return & Refund Policy for complete details.

11. Customer Responsibilities

Customers agree to provide accurate and complete information when placing orders.

This includes:

• Full name.

• Correct shipping address.

• Valid contact information.

• Accurate payment details.

Customers should monitor delivery updates and arrange for prompt receipt of perishable products.

If an address error is identified, please contact us immediately. We will make reasonable efforts to correct it before shipment.

12. Intellectual Property

The content on this website, including text, photographs, graphics, logos, and design elements owned by Produce City Market, is protected by applicable intellectual property laws.

You may not reproduce, distribute, or commercially use our protected content without authorization, except where permitted by law.

Third-party trademarks and product images remain the property of their respective owners.

13. Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by external companies, including payment processors, shipping carriers, and e-commerce technology providers.

We are not responsible for the independent content or practices of third-party websites that we do not control.

Use of third-party services may be subject to their respective terms and privacy policies.

14. Disclaimer and Limitation of Liability

We make reasonable efforts to maintain accurate product information and reliable website functionality.

However, temporary technical interruptions, product availability changes, and other unexpected circumstances may occur.

To the extent permitted by applicable law, Produce City Market is not responsible for losses resulting solely from circumstances beyond our reasonable control.

Nothing in these Terms of Service excludes or limits liability or consumer rights that cannot legally be excluded or limited.

15. Privacy

Your privacy is important to us.

Our collection, use, and disclosure of personal information are described in our Privacy Policy.

By using our website, you acknowledge that your personal information will be handled as described in that policy, subject to applicable privacy laws.

16. Changes to These Terms

We may update these Terms of Service to reflect changes in our business operations, website functionality, or legal requirements.

The latest version will be published on this page with an updated revision date.

Changes will apply as permitted by applicable law and will not retroactively eliminate rights that customers have already acquired.

17. Governing Law

These Terms of Service are governed by the applicable laws of the State of Florida and the United States, without regard to conflict-of-law principles, except where mandatory consumer protection laws require otherwise.

18. Contact Information

If you have questions about these Terms of Service, please contact:

Produce City Market

Email: producecityfarmersmarket@gmail.com

Phone: +1 (954) 399-8069

Address: 1100 North University Drive, Pembroke Pines, FL 33024, United States

Website: https://producecitymarket.com

Thank you for shopping with Produce City Market!