Privacy Policy

 

At Produce City Market, we value your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://producecitymarket.com, purchase our products, contact us, or otherwise interact with our online store.

Our online store is powered by Shopify, which provides the e-commerce platform that allows us to offer our products and services.

1. Personal Information We Collect

Depending on how you interact with our store, we may collect the following categories of information:

Contact Information

• Full name

• Email address

• Phone number

• Billing and shipping addresses

Order and Transaction Information

• Products purchased

• Order history

• Payment and transaction details

• Shipping and delivery information

• Customer service and refund requests

Payment information is processed through our payment service providers. We do not need access to your complete payment card details to fulfill your order.

Account Information

If you create or use a customer account, we may collect information associated with that account, including contact details and order history.

Device and Usage Information

When you visit our website, certain information may be collected automatically, such as:

• IP address

• Browser type and device information

• Pages visited

• Website interactions

• Referral sources

• Cookies and similar technologies

Communications

If you contact us by email, phone, or through our website, we may retain your messages and relevant information to respond to your inquiries.

2. How We Use Your Information

We may use personal information to:

• Process, fulfill, and deliver orders.

• Communicate about purchases, shipping, and order updates.

• Provide customer service.

• Handle returns, refunds, and product-related concerns.

• Maintain and improve our website.

• Understand website performance and customer preferences.

• Detect and prevent fraud, unauthorized transactions, and security threats.

• Comply with applicable legal obligations.

• Send marketing communications where permitted by applicable law and your communication preferences.

We do not use personal information for purposes that are incompatible with this policy without an appropriate legal basis.

3. Shopify and Service Providers

Our website operates through Shopify.

To provide our services, we may share necessary personal information with service providers that support our business operations, including:

• E-commerce and website hosting providers.

• Payment processors.

• Shipping and delivery companies.

• Customer support providers.

• Fraud prevention and website security services.

• Analytics and marketing service providers, where applicable.

These providers may process personal information to perform services on our behalf or according to their own applicable privacy terms.

You can learn more about Shopify's privacy practices at:

https://www.shopify.com/legal/privacy

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Maintain shopping cart functionality.

• Support checkout and customer accounts.

• Remember preferences.

• Improve website performance.

• Understand how visitors use our website.

• Support analytics and advertising activities, where applicable.

You may be able to manage cookies through your browser settings or privacy controls provided on our website.

Disabling certain cookies may affect website functionality.

5. Marketing Communications

If you subscribe to our marketing communications, we may send you information about promotions, products, and store updates.

You can unsubscribe from promotional emails by using the unsubscribe link included in those messages or by contacting us directly.

Transactional communications, such as order confirmations and shipping updates, may still be sent when necessary to fulfill your purchases.

6. How We Share Personal Information

We may disclose personal information when reasonably necessary to:

• Complete transactions and deliver products.

• Provide customer service.

• Operate and secure our website.

• Comply with applicable laws and legal requests.

• Protect our customers, business, and legal rights.

We do not sell customer contact lists as a standalone product.

Certain advertising or analytics activities, if enabled, may qualify as sharing or selling personal information under some privacy laws. Where required, we will provide applicable privacy choices.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer service, maintain business records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.

Retention periods may vary depending on the type of information and applicable legal requirements.

When information is no longer required, we take reasonable steps to delete, anonymize, or otherwise securely manage it.

8. Data Security

We take reasonable measures to help protect personal information against unauthorized access, loss, misuse, or disclosure.

Our store uses Shopify and other service providers that maintain security measures for their respective systems.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have rights relating to your personal information, including the ability to:

• Request access to personal information we maintain about you.

• Request correction of inaccurate information.

• Request deletion of eligible personal information.

• Request information about certain data disclosures.

• Opt out of certain uses of personal information, where applicable.

• Withdraw consent where processing is based on consent.

These rights may be subject to legal exceptions, identity verification, and other applicable requirements.

To submit a privacy request, contact us at producecityfarmersmarket@gmail.com.

We will review and respond to requests in accordance with applicable law.

10. California Privacy Rights

California residents may have additional privacy rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, where those laws apply.

These may include rights to know, access, correct, or delete certain personal information and to opt out of qualifying sales or sharing of personal information.

Where legally required, we will provide appropriate methods for exercising these rights.

To inquire about your privacy choices, please contact us using the information below.

11. International Visitors

Our store primarily serves customers in the United States and does not currently offer international shipping.

If you access our website from another country, your personal information may be processed in the United States or other locations where Shopify and our service providers operate.

Depending on applicable law, you may have additional rights concerning your personal information.

12. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us, please contact us so we can review the situation and take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of websites that we do not operate.

We encourage visitors to review the privacy policies of third-party services before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, services, technologies, or legal requirements.

When changes are made, we will update the date displayed at the top of this page.

15. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact:

Produce City Market

Email: producecityfarmersmarket@gmail.com

Phone: +1 (954) 399-8069

Address: 1100 North University Drive, Pembroke Pines, FL 33024, United States

Website: https://producecitymarket.com