Return & Refund Policy

Thank you for shopping at Produce City Market!

We are committed to providing quality products and excellent customer service. If you experience an issue with your order, please review our return and refund policy below.

1. Returns for Non-Perishable Products

We offer a 30-day return policy for eligible non-perishable products, meaning you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be:

• Unused and unopened.

• In its original packaging.

• In the same condition in which it was received.

• Accompanied by a receipt or proof of purchase.

To request a return, please contact us at producecityfarmersmarket@gmail.com with your order number and the reason for your return.

Returns must be approved before items are shipped back. Items returned without prior authorization may not be accepted.

Approved returns should be sent to the address provided in our return instructions.

2. Perishable Products

Due to their nature, fresh fruits, vegetables, refrigerated foods, and other perishable products are not eligible for standard returns.

However, if a perishable product arrives damaged, spoiled, defective, or incorrect, please contact our customer service team promptly.

For fresh soursop (guanabana), quality concerns must be reported within 24 hours of delivery.

Please include:

• Your order number.

• A description of the issue.

• Clear photographs of the affected products.

• Photographs of the packaging, when applicable.

All claims are reviewed individually based on the circumstances and applicable consumer protection requirements.

3. Express Shipping Requirements for Perishable Products

To help preserve product quality, Express Shipping is required for perishable products delivered outside the following locations:

• Florida

• Georgia

• South Carolina

• North Carolina

• Mississippi

• Philadelphia, Pennsylvania

The Philadelphia exception applies only to Philadelphia, not to the entire state of Pennsylvania.

Customers must select the appropriate shipping method for their delivery destination.

Failure to select required Express Shipping may affect eligibility for refunds related to shipping delays or product deterioration, subject to the circumstances and applicable consumer protection laws.

For additional information, please review our Shipping Policy.

4. Damaged, Defective, Spoiled, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive an item that is damaged, defective, spoiled, or different from what you ordered, contact us at:

producecityfarmersmarket@gmail.com

Please provide your order number, a description of the problem, and photographs documenting the issue.

Our team will review your claim and determine an appropriate resolution, which may include a refund, replacement, or another suitable solution.

We aim to resolve valid concerns fairly and promptly.

5. Non-Returnable Items

The following items are generally not eligible for standard returns:

• Fresh fruits, vegetables, and other perishable food products.

• Opened or used food products.

• Opened personal care and hygiene products.

• Gift cards.

• Items clearly identified as final sale at the time of purchase.

These exclusions do not prevent customers from reporting damaged, defective, incorrect, or otherwise nonconforming products.

6. Refunds

Once your return or refund request has been reviewed, we will notify you whether it has been approved.

Approved refunds will be issued to the original payment method used at checkout.

We generally initiate approved refunds within 2 business days.

Please note that banks and payment providers may require additional time to process and post refunds to your account.

If you have questions about an approved refund, please contact our customer service team.

7. Exchanges and Replacements

Exchanges and replacements are handled on a case-by-case basis, depending on product availability and the circumstances of the request.

If you receive a damaged, defective, or incorrect item, please contact us before returning the product.

Our team will review the situation and provide instructions when a replacement or exchange is approved.

8. Return Shipping Costs

Return shipping arrangements and any applicable charges will be communicated when your return request is approved.

For returns involving incorrect or defective products, our team will review the circumstances and provide appropriate return shipping instructions.

Please do not send products back without receiving authorization.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at producecityfarmersmarket@gmail.com.

We will make reasonable efforts to accommodate cancellation requests before an order has been shipped.

Once an order has been dispatched, cancellation may no longer be possible.

10. Shipping Delays

Shipping and delivery estimates are subject to carrier operations, weather conditions, holidays, and other circumstances outside our control.

If your order is delayed, please contact us so we can review the tracking information and determine the appropriate next steps.

For perishable products, customers are encouraged to monitor tracking updates and inspect their packages immediately upon arrival.

Shipping-related claims will be reviewed according to this policy, our Shipping Policy, and applicable consumer protection requirements.

11. Return Address

Authorized returns should be sent to:

Produce City Market

Attn: Returns Department

1100 North University Drive

Pembroke Pines, FL 33024

United States

Important: Please contact us and receive return authorization before shipping any item to this address.

12. Contact Us

If you have questions regarding returns, refunds, damaged products, or order issues, please contact us:

Produce City Market

Email: producecityfarmersmarket@gmail.com

Phone: +1 (954) 399-8069

Address: 1100 North University Drive, Pembroke Pines, FL 33024

Website: https://producecitymarket.com

Thank you for choosing Produce City Market. We appreciate your trust and look forward to serving you again!